Contact Us

We value the feedback of every user. Whether you have encountered a technical problem, have a feature suggestion, or want to share your roasting story, you are welcome to contact us through the following methods.

Official Support Channels

• Email: hibeansup@gmail.com
  • Recommended for detailed problem descriptions, log sending, and business cooperation.
• WeChat Customer Service: HiBeanApp
  • Please note "HiBean User" when adding, so we can approve it quickly.

Join Our Community

Grow with other roasting enthusiasts, share your experiences, and get the latest product news.

• Facebook Group: Click to join the HiBean Roasting Community
• Discord Server: Click to join our Discord
• Xiaohongshu (Little Red Book):
  • Search for user @HiBean咖啡 in the Xiaohongshu App
  • Or visit the homepage via the link: HiBean咖啡 on Xiaohongshu